Privacy policy

Privacy Policy

Effective Date: August 3, 2026

At DR HOMOEO LLP ("DR HOMOEO", "we", "our", or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit or use our website www.drhomoeo.com (the "Platform").

By accessing or using our Platform, you agree to the terms of this Privacy Policy, our Terms of Use, and all applicable laws of India. If you do not agree with this Privacy Policy, please do not use our Platform.

1. Information We Collect

We may collect the following types of information:

  • Name

  • Date of Birth

  • Postal Address

  • Email Address

  • Mobile Number

  • Information provided as identity or address proof

  • Order and transaction details

  • Payment-related information (processed securely through payment partners)

  • Any other information voluntarily provided while using our services

Where required by law, we collect sensitive personal information only with your consent.

You may choose not to provide certain information; however, doing so may limit your access to specific services or features.

We may also collect:

  • Device and browser information

  • IP address

  • Website usage data

  • Cookies and similar technologies

  • Purchase history

  • Preferences and browsing behaviour

2. How We Use Your Information

Your personal information may be used to:

  • Process and deliver your orders

  • Provide customer support

  • Improve our products and services

  • Personalize your shopping experience

  • Send order updates and important notifications

  • Inform you about offers, promotions, and new products (you may opt out anytime)

  • Prevent fraud and unauthorized activities

  • Resolve disputes and troubleshoot issues

  • Comply with legal obligations

  • Conduct analytics and market research

3. Sharing of Information

We may share your information only when necessary with:

  • Logistics and delivery partners

  • Payment gateways and banking partners

  • Technology and service providers

  • Business partners assisting in providing our services

  • Government authorities or law enforcement agencies when required by law

We do not sell your personal information to third parties.

Third-party websites or services linked from our Platform have their own privacy policies. We encourage you to review them before sharing your information.

4. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

Although we strive to protect your data, no internet transmission or electronic storage method can be guaranteed to be 100% secure.

You are responsible for maintaining the confidentiality of your account credentials.

5. Cookies

Our Platform may use cookies and similar technologies to:

  • Improve website performance

  • Remember your preferences

  • Analyze website traffic

  • Enhance user experience

You may disable cookies through your browser settings, although some features may not function properly.

6. Data Retention

We retain your personal information only for as long as necessary:

  • To provide our services

  • To comply with legal requirements

  • To resolve disputes

  • To prevent fraud

  • For legitimate business purposes

Certain anonymized information may be retained for analytics and research.

7. Account Deletion

You may request deletion of your account by contacting us.

Please note that account deletion may be delayed if:

  • Orders are pending

  • Payments are under processing

  • Legal obligations require data retention

  • There are unresolved disputes or claims

Once deleted, your account cannot be restored.

8. Your Rights

Subject to applicable law, you may:

  • Access your personal information

  • Correct inaccurate information

  • Update your details

  • Request deletion of your data

  • Withdraw consent for marketing communications

9. Consent

By using our Platform, you consent to the collection, use, storage, and processing of your information as described in this Privacy Policy.

If you provide information relating to another individual, you confirm that you have the authority to do so.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page along with the revised Effective Date. Continued use of our Platform after changes constitutes your acceptance of the updated Privacy Policy.

Contact & Grievance Officer

DR HOMOEO LLP

Grievance Officer: Raj Patel

Designation: Partner

Address:

SHED NO. 4, PLOT NO. 1002,
Behind Ratnadeep Tiles,
GIDC Area, Dehgam,
Dist. Gandhinagar – 382305, Gujarat, India

Contact Number: 8828821199

Business Hours:

Monday – Friday

9:00 AM – 6:00 PM